Wander Staffing specializes in providing staffing solutions for critical roles. The organization is committed to supporting those who serve the nation by combining a mission-driven approach with expertise to address essential staffing needs in government healthcare facilities.
This case study demonstrates Wander Staffing’s performance in delivering emergency medical services for the U.S. Army, showcasing their expertise in recruitment, management, and quality assurance in demanding environments.
What is the U.S. Army Medical Department Activity (MEDDAC) Fort Bliss?
MEDDAC Fort Bliss provides healthcare services to military personnel, their families, and eligible beneficiaries. It ensures medical readiness for soldiers and supports training and operational activities across Fort Bliss and White Sands Missile Range.
Challenge
MEDDAC Fort Bliss faced a significant challenge in maintaining round-the-clock emergency medical services across its vast operational area. The project required staffing eight ground ambulances 24/7/365 with qualified Emergency Medical Technicians (EMTs) and Paramedics. Coverage was needed for Fort Bliss, El Paso, Texas, and White Sands Missile Range, New Mexico, necessitating management of a complex operation in a high-stakes military environment.
The challenge was further complicated by the need for rapid response capabilities and strict adherence to qualification requirements. The critical nature of emergency medical services in military operations added another layer of complexity. Meeting these demands required a comprehensive and adaptable approach to staffing, training, and management, ensuring continuous, high-quality care in a dynamic and demanding setting.
Solution
Wander Staffing tackled the challenge with a structured approach emphasizing expertise and dedication:
Comprehensive Recruitment: Partnered with a trusted provider to supply over 100 qualified healthcare professionals, including EMTs and Paramedics, ensuring all staffing needs were met.
Credential Management: Customized a cloud-based system to monitor contract-specific requirements, with automatic notifications to ensure credentials remained current and compliant.
Emergency Readiness: Developed a reserve pool of pre-credentialed EMS providers, allowing rapid deployment to handle surge demands without disrupting services.
Quality Control: Implemented a rigorous Quality Control Plan based on industry standards to maintain service excellence and address potential issues proactively.
Training and Support: Provided training on government-specific systems, ensuring all staff were well-prepared to meet operational and procedural requirements.
Impact
The implementation by Wander Staffing led to significant positive outcomes:
Complete Coverage: Achieved 100% ambulance service coverage, ensuring no gaps in emergency medical provision.
High Readiness Rate: Maintained a 99+% readiness rate for government-furnished equipment, ensuring all necessary tools were available for use.
Accountability: Ensured 100% accuracy in processing medical transactions and handling equipment, maintaining trust and reliability.
Rapid Response Workforce: Established a responsive team capable of meeting surge demands efficiently, minimizing any operational disruptions.
Client Recognition: Received praise for effective staff management and high operational standards, reinforcing client satisfaction and trust.
The success of this project highlights Wander Staffing’s ability to deliver staffing solutions in challenging environments. By combining management techniques, quality control measures, and understanding of client needs, Wander Staffing proved to be a reliable partner for critical healthcare staffing.
As an 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB), the organization is uniquely equipped to support military healthcare facilities in meeting their staffing requirements while ensuring high-quality care. This case exemplifies their expertise, dependability, and dedication to impactful service.
Wander Staffing, a Veteran-owned and operated organization, specializes in connecting healthcare professionals with meaningful roles that make an impact. Dedicated to serving those who serve the nation, Wander Staffing combines a mission-driven ethos with proven expertise to meet critical staffing needs in government healthcare facilities. This case study showcases the organization’s successful partnership with the Syracuse VA Medical Center, where they provided Certified Registered Nurse Anesthetists (CRNAs) to ensure uninterrupted, high-quality patient care.
What is Syracuse VA Medical Center?
The Syracuse VA Medical Center, part of the Department of Veterans Affairs (VA) network, is a premier facility serving military Veterans in the Syracuse, New York, region. Focused on providing comprehensive medical and surgical care, the center supports Veterans with advanced treatment and dedicated services, prioritizing patient outcomes and well-being.
Challenge
The Syracuse VA Medical Center required 7.17 Full-Time Equivalent (FTE) CRNAs to staff their Department of Anesthesia, ensuring 24/7/365 coverage, including weekends, holidays, evenings, and nights. The absence of an incumbent contractor amplified the challenge, demanding immediate action to recruit, credential, and onboard highly qualified professionals. The urgency and complexity of the task were compounded by the need to maintain uninterrupted patient care and accommodate on-call requirements, while also upholding the VA’s high standards of professionalism and safety.
Solution
Wander Staffing rose to the challenge with an approach rooted in agility, experience, and commitment to excellence:
Rapid Recruitment: Within 48 hours of contract award, Wander Staffing identified and presented seven highly qualified CRNAs to the client.
Credentialing and Onboarding: The team expedited and facilitated the credentialing process to ensure readiness for immediate deployment.
Comprehensive Coverage: A reserve pool of CRNAs was maintained, guaranteeing seamless replacements for any unforeseen vacancies.
Scheduling Expertise: Wander Staffing managed all scheduling functions to meet the rigorous demands of WHEN coverage.
Ongoing Support: Leadership maintained close relationships with clinicians and VA personnel to ensure continuous operational excellence and responsiveness.
Impact
The results of Wander Staffing’s intervention were both measurable and profound:
100% Fill Rate: All 7.17 FTE CRNA positions were filled within the required timeframe, ensuring no disruption to patient care.
Operational Efficiency: Credentialing and onboarding processes were streamlined, reducing time-to-readiness for all professionals.
Client Satisfaction: The Chief of Anesthesia expressed gratitude for the team’s dedication and collaboration, emphasizing their role in achieving optimal patient outcomes. Surgical colleagues praised the CRNAs’ professionalism, efficiency, and competence.
Resilient Staffing Model: Wander Staffing’s reserve pool mitigated risks associated with turnover or absences, providing peace of mind for the client.
The success of this project underscores Wander Staffing’s ability to deliver high-stakes staffing solutions with speed, precision, and unwavering dedication to quality. By addressing the Syracuse VA Medical Center’s challenges with innovative strategies and a mission-driven approach, Wander Staffing exemplified its capacity to serve both Veterans and healthcare providers effectively.
As a Service-Disabled Veteran-Owned Small Business (SDVOSB), Wander Staffing is uniquely positioned to support government healthcare facilities in achieving their staffing goals while enhancing patient outcomes. This case serves as a testament to the organization’s expertise, reliability, and commitment to making a difference.
Wander Staffing, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been redefining healthcare staffing since its founding in 2018. Guided by a mission to deliver high-quality medical professionals to underserved communities, the company has a proven track record of addressing critical staffing challenges for government organizations like the Department of Veterans Affairs (VA), Department of Defense (DoD), and Indian Health Service (IHS). Wander Staffing’s innovative solutions, steeped in military precision and civilian healthcare expertise, are exemplified by its impactful work at the Northern Navajo Medical Center (NNMC) in Shiprock, New Mexico.
What is Northern Navajo Medical Center?
The Northern Navajo Medical Center, part of the Navajo Area IHS, serves one of the largest Native American populations in the United States. This facility provides vital healthcare services to a remote and underserved region, ensuring the health and well-being of its community.
The Challenge
NNMC faced an urgent need to staff Certified Registered Nurse Anesthetists (CRNAs) for their demanding schedule, which includes regular hours, on-call shifts, and callback requirements for nights, weekends, and holidays. Without incumbent CRNAs or an existing staffing solution, NNMC required a rapid and reliable response to ensure continuity of care in a high-stakes, resource-limited environment. The challenge was compounded by the facility’s remote location, making recruitment and retention a daunting task.
The Solution
Wander Staffing quickly rose to the challenge, leveraging its comprehensive recruitment capabilities and strong network of qualified healthcare professionals. Their tailored approach included the following steps:
Proactive Recruitment: Within eight hours of posting the CRNA positions to their candidate pool, Wander Staffing received applications from over 50 highly qualified professionals.
Efficient Screening and Selection: The team prioritized presenting the best candidates in their winning proposal, ensuring both skills and cultural fit for NNMC.
Streamlined Onboarding: Wander Staffing’s Contract Management Team facilitated a smooth credentialing and security clearance process, expediting deployment to NNMC.
Retention Strategies: To address the isolation of the rural location, Wander Staffing offered broadband internet service for on-call quarters as an additional perk. They also established a supportive network for ongoing CRNA engagement.
Planning for Continuity: A pipeline of candidates, including the soon-to-retire Shiprock CRNA Chief, was developed to maintain staffing levels for future needs.
The Impact
Wander Staffing’s comprehensive and proactive approach yielded outstanding results:
100% Fill Rate: All CRNA positions were filled promptly, ensuring uninterrupted patient care.
Candidate Satisfaction: The placed CRNAs expressed a strong desire to continue working with Wander Staffing at NNMC, citing exceptional support and management.
Operational Excellence: Wander Staffing’s swift response and meticulous planning demonstrated their ability to meet urgent healthcare needs in austere and remote environments.
Community Impact: By ensuring a stable supply of skilled CRNAs, Wander Staffing supported NNMC’s mission to deliver high-quality care to the Navajo Nation.
Wander Staffing’s success in addressing NNMC’s staffing challenges highlights its ability to combine military efficiency, healthcare expertise, and a deep commitment to community well-being. Their work in Shiprock underscores their capacity to provide innovative, tailored solutions that enhance healthcare access in even the most remote regions. For organizations seeking a strategic partner to tackle their healthcare staffing needs, Wander Staffing offers unmatched reliability and results.
Wander Staffing, a Service-Disabled Veteran-Owned Small Business (SDVOSB), is dedicated to bridging critical staffing gaps in healthcare, especially within underserved communities. Founded in 2018 by a retired Army Nurse Anesthetist, Wander Staffing combines a deep understanding of healthcare operations with a mission-driven approach to ensure quality care for military members, Veterans, and their families.
This case study highlights Wander Staffing’s successful partnership with the VA Illiana Health Care System (VAIHCS) in Danville, Illinois, addressing the system’s long-standing staffing challenges in the Anesthesia and Surgical Department.
What is VA Illiana Health Care System?
The VA Illiana Health Care System serves Veterans across central Illinois, providing comprehensive medical care and support. Located in a rural area, the facility faced unique challenges in attracting and retaining skilled healthcare professionals, especially in specialized roles like Certified Registered Nurse Anesthetists (CRNAs).
The Challenge
VAIHCS had struggled to fill two CRNA positions due to its remote location and the broader healthcare workforce crisis intensified by the COVID-19 pandemic. Prolonged vacancies risked disruptions in critical anesthesia services, potentially delaying surgeries and impacting patient outcomes. Despite extensive advertising, the facility received little interest from qualified candidates, necessitating an alternative approach to recruitment.
The Solution
Wander Staffing’s response was both rapid and comprehensive, demonstrating its expertise in addressing complex staffing needs. Key actions included:
Swift Candidate Presentation: Within 48 hours of being awarded the contract, Wander Staffing presented five highly qualified CRNA candidates for selection, exceeding the client’s expectations.
Innovative Staffing Model: Implemented a flexible model where one full-time equivalent (FTE) position was split between two part-time CRNAs, ensuring seamless coverage during planned and unplanned absences.
Streamlined Onboarding: Expedited credentialing and onboarding processes to ensure immediate availability of selected candidates.
Retention Strategies: Maintained consistent retention of all three CRNAs placed on the project, while also building a reserve pool of professionals ready to step in if needed.
Hands-On Management: Provided ongoing management and support to the CRNAs, ensuring their integration into the VAIHCS team and addressing any operational challenges promptly.
The Impact
Wander Staffing’s intervention resulted in measurable and qualitative improvements, reinforcing its reputation for operational excellence:
100% Position Fill Rate: Successfully filled the long-vacant CRNA positions within days, resolving a critical staffing gap.
Enhanced Service Continuity: The innovative staffing model eliminated coverage gaps, ensuring uninterrupted anesthesia services for VAIHCS patients.
Improved Recruitment Efficiency: The speed and quality of recruitment set a new benchmark for the facility, highlighting Wander Staffing’s capabilities.
Client Satisfaction: The Anesthesia Department praised the flexibility and reliability of the staffing model, which aligned seamlessly with their operational needs.
This case study exemplifies Wander Staffing’s ability to address critical healthcare staffing challenges through innovation, expertise, and a commitment to quality care. By partnering with organizations like VAIHCS, Wander Staffing not only fills vacancies but ensures that Veterans receive the highest standard of medical care.
For contractors seeking reliable staffing solutions and professionals looking for meaningful opportunities, Wander Staffing is a proven partner dedicated to making a difference.
