Wander Staffing specializes in providing staffing solutions for critical roles. The organization is committed to supporting those who serve the nation by combining a mission-driven approach with expertise to address essential staffing needs in government healthcare facilities.
This case study demonstrates Wander Staffing’s performance in delivering emergency medical services for the U.S. Army, showcasing their expertise in recruitment, management, and quality assurance in demanding environments.
What is the U.S. Army Medical Department Activity (MEDDAC) Fort Bliss?
MEDDAC Fort Bliss provides healthcare services to military personnel, their families, and eligible beneficiaries. It ensures medical readiness for soldiers and supports training and operational activities across Fort Bliss and White Sands Missile Range.
Challenge
MEDDAC Fort Bliss faced a significant challenge in maintaining round-the-clock emergency medical services across its vast operational area. The project required staffing eight ground ambulances 24/7/365 with qualified Emergency Medical Technicians (EMTs) and Paramedics. Coverage was needed for Fort Bliss, El Paso, Texas, and White Sands Missile Range, New Mexico, necessitating management of a complex operation in a high-stakes military environment.
The challenge was further complicated by the need for rapid response capabilities and strict adherence to qualification requirements. The critical nature of emergency medical services in military operations added another layer of complexity. Meeting these demands required a comprehensive and adaptable approach to staffing, training, and management, ensuring continuous, high-quality care in a dynamic and demanding setting.
Solution
Wander Staffing tackled the challenge with a structured approach emphasizing expertise and dedication:
- Comprehensive Recruitment: Partnered with a trusted provider to supply over 100 qualified healthcare professionals, including EMTs and Paramedics, ensuring all staffing needs were met.
- Credential Management: Customized a cloud-based system to monitor contract-specific requirements, with automatic notifications to ensure credentials remained current and compliant.
- Emergency Readiness: Developed a reserve pool of pre-credentialed EMS providers, allowing rapid deployment to handle surge demands without disrupting services.
- Quality Control: Implemented a rigorous Quality Control Plan based on industry standards to maintain service excellence and address potential issues proactively.
- Training and Support: Provided training on government-specific systems, ensuring all staff were well-prepared to meet operational and procedural requirements.
Impact
The implementation by Wander Staffing led to significant positive outcomes:
- Complete Coverage: Achieved 100% ambulance service coverage, ensuring no gaps in emergency medical provision.
- High Readiness Rate: Maintained a 99+% readiness rate for government-furnished equipment, ensuring all necessary tools were available for use.
- Accountability: Ensured 100% accuracy in processing medical transactions and handling equipment, maintaining trust and reliability.
- Rapid Response Workforce: Established a responsive team capable of meeting surge demands efficiently, minimizing any operational disruptions.
- Client Recognition: Received praise for effective staff management and high operational standards, reinforcing client satisfaction and trust.
The success of this project highlights Wander Staffing’s ability to deliver staffing solutions in challenging environments. By combining management techniques, quality control measures, and understanding of client needs, Wander Staffing proved to be a reliable partner for critical healthcare staffing.
As an 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB), the organization is uniquely equipped to support military healthcare facilities in meeting their staffing requirements while ensuring high-quality care. This case exemplifies their expertise, dependability, and dedication to impactful service.
Learn more about Wander Staffing here.