Wander Staffing, a Veteran-owned and operated organization, specializes in connecting healthcare professionals with meaningful roles that make an impact. Dedicated to serving those who serve the nation, Wander Staffing combines a mission-driven ethos with proven expertise to meet critical staffing needs in government healthcare facilities. This case study showcases the organization’s successful partnership with the Syracuse VA Medical Center, where they provided Certified Registered Nurse Anesthetists (CRNAs) to ensure uninterrupted, high-quality patient care.
What is Syracuse VA Medical Center?
The Syracuse VA Medical Center, part of the Department of Veterans Affairs (VA) network, is a premier facility serving military Veterans in the Syracuse, New York, region. Focused on providing comprehensive medical and surgical care, the center supports Veterans with advanced treatment and dedicated services, prioritizing patient outcomes and well-being.
Challenge
The Syracuse VA Medical Center required 7.17 Full-Time Equivalent (FTE) CRNAs to staff their Department of Anesthesia, ensuring 24/7/365 coverage, including weekends, holidays, evenings, and nights. The absence of an incumbent contractor amplified the challenge, demanding immediate action to recruit, credential, and onboard highly qualified professionals. The urgency and complexity of the task were compounded by the need to maintain uninterrupted patient care and accommodate on-call requirements, while also upholding the VA’s high standards of professionalism and safety.
Solution
Wander Staffing rose to the challenge with an approach rooted in agility, experience, and commitment to excellence:
- Rapid Recruitment: Within 48 hours of contract award, Wander Staffing identified and presented seven highly qualified CRNAs to the client.
- Credentialing and Onboarding: The team expedited and facilitated the credentialing process to ensure readiness for immediate deployment.
- Comprehensive Coverage: A reserve pool of CRNAs was maintained, guaranteeing seamless replacements for any unforeseen vacancies.
- Scheduling Expertise: Wander Staffing managed all scheduling functions to meet the rigorous demands of WHEN coverage.
- Ongoing Support: Leadership maintained close relationships with clinicians and VA personnel to ensure continuous operational excellence and responsiveness.
Impact
The results of Wander Staffing’s intervention were both measurable and profound:
- 100% Fill Rate: All 7.17 FTE CRNA positions were filled within the required timeframe, ensuring no disruption to patient care.
- Operational Efficiency: Credentialing and onboarding processes were streamlined, reducing time-to-readiness for all professionals.
- Client Satisfaction: The Chief of Anesthesia expressed gratitude for the team’s dedication and collaboration, emphasizing their role in achieving optimal patient outcomes. Surgical colleagues praised the CRNAs’ professionalism, efficiency, and competence.
- Resilient Staffing Model: Wander Staffing’s reserve pool mitigated risks associated with turnover or absences, providing peace of mind for the client.
The success of this project underscores Wander Staffing’s ability to deliver high-stakes staffing solutions with speed, precision, and unwavering dedication to quality. By addressing the Syracuse VA Medical Center’s challenges with innovative strategies and a mission-driven approach, Wander Staffing exemplified its capacity to serve both Veterans and healthcare providers effectively.
As a Service-Disabled Veteran-Owned Small Business (SDVOSB), Wander Staffing is uniquely positioned to support government healthcare facilities in achieving their staffing goals while enhancing patient outcomes. This case serves as a testament to the organization’s expertise, reliability, and commitment to making a difference.
Learn more about Wander Staffing here.